One of the Largest Celebrations of Customer Experience in Europe.


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11 june 2020

VIRTUAL Conference & Awards Finals

21 September 2020

VIRTUAL Awards Ceremony

22 September 2020


Join us online at the European Customer Centricity Awards, one of the largest virtual Customer Experience knowledge sharing events in Europe. 2 days of celebration packed with business best practice stories, 130 real world case studies and networking opportunities.

Shortlist Announced

11 June 2020

Conference & Awards Finals

21 September 2020

Awards Ceremony

22 September 2020

Feedback reports issued

20 October 2020

This Year's Participants

Reasons to Enter


Share your story and gain recognition for all your hard work.


Discover how your peers are becoming more customer centric through the initiatives presented.


Virtually meet other customer centric organisations and CX leaders.

Case Studies

Gain exclusive access and choose from over 130 CX case studies to attend, delivered by the finalists throughout the Finals.


Headline Sponsor

Budapest Bank

Budapest Bank was established in 1987 as one of the first Hungarian commercial banks. As one of the major players in the Hungarian banking market, we are one of the Hungarian universal large banks, offering comprehensive financial services to the general public and companies, especially small and medium-sized enterprises.
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Become a Category Sponsor
Become a Exclusive Named Sponsor


Position Your Organisation as CX Thought Leaders

Network with CX Leaders Across the Business Community

Generate Awareness to Thousands of Companies

Be Part of the Biggest Celebration of Customer Experience Best Practice

Associate Your Brand with one of the largest celebrations of CX in Europe

Huge amounts of Publicity is generated from the awards ceremony

Associate your brand with a leading programme focused on improving CX

Marketing and communications campaign will cover the entire database of CX leaders

Interested in supporting the European Customer Centricity Awards?


We are delighted to be working with some of the most prominent organisations and pioneers in Customer Experience.


Customer Experience Professionals Association (CXPA)

Founded in 2011, the Customer Experience Professionals Association is the premier global non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession.
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Anodius is a consulting company providing end-to-end CX, CRM business solutions employing SAP and Salesforce platforms.
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Ethnogram is an istanbul based service design consultancy company. Thanks to its multidisciplinary team structure, the company provides services ranging from ethnographic research to customer journey analysis and new service design.
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Customer Institute

The Customer Institute is an independent not for profit organization. Experts, practitioners, authors, and educators from the field of customer centricity make up our board of directors as well as the much larger group of contributors to our research and tool development.
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DACH Customer Experience Awards 2020

This event is the first of its kind in the DACH region. Companies from Germany (D), Austria (A) and Switzerland (CH) have here the opportunity to present their Customer Experience initiatives to a panel of independent CX Experts.
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Due to our dynamically expanding clientele, from 2007 we continued our call center activity as an independent organization, and in 2009 expanded our range of services further and became a contact center offering a multitude of solutions.
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Experia Summit

Virtual Conference where Thought Leaders share ideas on Customer Experience and celebrate all things CX.
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MarketCulture makes it easy to measure, understand and act on employee feedback to create better customer experiences
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Media Partner

MyCustomer is Europe’s leading online resource for customer-focused professionals, with over 100,000 members. Sharing news, advice and resources on topics ranging from customer engagement to CRM, MyCustomer is a vital hub for business leaders looking to improve engagement and experiences across the entire customer journey.
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If you would like to become a partner of the awards please contact us below.


This page is your guide to making the most of the Awards. See sample entries, get valuable tips on the Awards and promote your achievements on social media.

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