Join us online at the European Customer Centricity Awards, one of the largest virtual Customer Experience knowledge sharing events in Europe. 2 days of celebration packed with business best practice stories, 130 real world case studies and networking opportunities.

The Awards

The 2020 edition of the programme was run entirely online and was hugely successful, attracting attendees from 32 Countries in total.

Due to its success, we will be keeping the programme as an online event. Although we can’t all be together the Awards will still showcase over 130 Customer Experience stories from across Europe. Sharing CX best practice, CX stories and learning from each other’s transformation to becoming a truly customer centric organisation.

During the Virtual finals over 130 Finalist presentations will be exhibited which have been scored by independent expert judges in what will be the largest collection of Customer Experience best practice in one place. Watch & learn from your peers by attending any of the Finalists’ presentations and switch between these virtual rooms at will. Then sit back, grab the popcorn and a drink, relax and enjoy the Awards Ceremony on the following evening which is being directed and produced by an award winning production house!

Miss a presentation? All the presentations will be available to attendees for up to 7 days after the event via our online portal.

The Conference

Not ready to enter the awards this year? Join the conference and receive FREE access to the finals area to see exactly what the awards are all about.

The Conference runs in parallel with the Finals featuring Key Notes from CX Thought Leaders and real world CX case studies from recognisable brands from across Europe. We have an exclusive panel discussion which you can take part in via the chatbox. Have your questions answered by the leading minds in Customer Experience.

Not only can you access the finals presentations, but you will also receive a FREE 1 year trial of our CX portal which hosts exclusive content such as case studies, Key Note Talks, Tools & Templates, Exclusive Webinars and Networking Sessions. (Usually €365 per year!)


The Agenda

15 September 2021

Finals & Conference

16 September 2021



ARCET Global was founded by members of the core team that has been together since 2014.

The team has vast experience in executing Awards programmes, delivering over 15 Awards across 5 different programmes throughout the Middle East & Europe.

Through ARCET Global, the Team will build on their reputation of creating, launching and producing leading Business Awards programmes.