The 2020 edition of the programme was run entirely online and was hugely successful, attracting attendees from 32 Countries in total.

Due to its success, we will be keeping the programme as an online event. Although we can’t all be together the Awards will still showcase over 130 Customer Experience stories from across Europe. Sharing CX best practice, CX stories and learning from each other’s transformation to becoming a truly customer centric organisation.

During the Virtual finals over 130 Finalist presentations will be exhibited which have been scored by independent expert judges in what will be the largest collection of Customer Experience best practice in one place. Watch & learn from your peers by attending any of the Finalists’ presentations and switch between these virtual rooms at will. Then sit back, grab the popcorn and a drink, relax and enjoy the Awards Ceremony on the following evening which is being directed and produced by an award winning production house!

Miss a presentation? All the presentations will be available to attendees for up to 7 days after the event via our online portal.