About

Join us online at the European Customer Centricity Awards, one of the largest virtual Customer Experience knowledge sharing events in Europe. 2 days of celebration packed with business best practice stories, 130 real world case studies and networking opportunities.

shortlist Announced

11 June 2020

Conference & Awards Finals

21 September 2020

Awards Ceremony

22 September 2020

Feedback reports issued

20 October 2020

The Awards

Due to the COVID-19 Pandemic, we have moved this year”s edition ONLINE. Although we can’t all be together the Awards will still showcase over 130 Customer Experience stories from across Europe. Sharing CX best practice, CX stories and learning from each other’s transformation to becoming a truly customer centric organisation.

During the Virtual finals over 130 Finalist presentations will be exhibited which have been scored by independent expert judges in what will be the largest collection of Customer Experience best practice in one place. Watch & learn from your peers by attending any of the finalists presentations and switch between these virtual rooms at will. Then sit back, grab the popcorn and a drink, relax and enjoy the Awards Ceremony on the following evening which is being directed and produced by an award winning production house!

Miss a presentation? All the presentations will be available to attendees for up to 7 days after the event via our online portal.

The Conference

Not ready to enter the awards this year? Join the conference and receive FREE access to the finals area to see exactly what the awards are all about.

The Conference runs in parallel with the Finals featuring Key Notes from CX Thought Leaders and real world CX case studies from recognisable brands from across Europe. We have an exclusive panel discussion which you can take part in via the chatbox. Have your questions answered by the leading minds in Customer Experience.

Not only can you access the finals presentations, but you will also receive a FREE 1 year trial of our CX portal which hosts exclusive content such as case studies, Key Note Talks, Tools & Templates, Exclusive Webinars and Networking Sessions. (Usually €365 per year!)

 

THE SPEAKERS

Laura Tengerdi

Marketing Director, Budapest Bank
Laura Tengerdi is Head of Marketing Communications and Customer Experience of Budapest Bank. She is a Certified Customer Experience Professional (CCXP). She has over 20 years of experience in brand marketing, and is a big believer of the thought ’Customer First’, that mindset she mastered during the many years she spent as a senior leader in Unilever. Later in GE Capital and Budapest Bank she expanded her belief with putting employees in the forefront too.

Marleen Van Wijk

Managing Director, NeCXus
With 17.5 years of international experience in customer experience, marketing and manager roles, Marleen van Wijk, CCXP, helps companies to build, improve and drive customer strategies. As managing director of NeCXus, a customer experience management consultancy and training firm, she currently helps companies to better connect to customers by using an integrated approach that is based on years of practical experience.

Gökhan Kara

CCXP, Enerjisa
Gökhan Kara is the first and the only CCXP in Turkey, founder and leads the Customer Experience Professionals Association Istanbul Network, awarded 2018 CXPA Most Innovative CX Day Event and 2019 Best Emerging Network. Gökhan is Customer Experience Manager at Enerjisa. He is a part time lecturer at MEF University and gives Customer Experience Management course for MBA students. He gives trainings and consultancy to companies for creating better customer experiences.

Claire Boscq-Scott

Employee & Customer Experience Speaker, Consultant, Trainer
Claire is on a mission to inspire businesses to thrive by bringing more care into what they do, alluring the senses to connect with employees and customers on an emotional level; enhancing business environments, increasing employees’ engagement and customer loyalty, through sensorial experiences. No 5 Top 30 Global Customer Service Guru and UK Top 10 CX Influencer, Claire is an authority in the Customer Experience Industry, Caring in Business Specialist and Sensory Queen, she brings a more holistic approach to Employee & Customer eXperience. She is a Keynote Speaker, Consultant & Trainer.

THE PANELISTS

David Savage

Strategist/ Facilitator / Owner, TEoC - The Experience of Customers
David Savage is Owner/ Strategist of TEoC (The Experience of Customers) in the Netherlands. He is a Certified Service Excellence Assessor focused on creating positive, memorable and sustainable customer experiences driven by customer centric cultures throughout Europe and North America.

Matthieu Bonelli

Customer Experience Specialist, CX Mania
Matthieu is a passionate Customer Experience Specialist helping large European companies becoming more customer centric. Thanks to a strong focus in retail e-commerce, his coaching allows organisations to become autonomous in delivering best-in-class customer experiences to drive profit.

PANELIST

Ian Golding

Customer Experience Specialist
A certified Lean Six Sigma Master Black Belt, Ian has spent over twenty years in business improvement, working hard to ensure that the businesses he works for are as customer focused as possible. A highly influential freelance Customer Experience consultant, Ian advises leading companies on Customer Experience strategy, measurement, improvement and employee advocacy techniques and solutions.

THE EMCEE

Daniel Ord

Contact Centre & CX Specialist
After founding OmniTouch International, Daniel has spent the last 19 years facilitating workshops with Clients around the world to help & inspire people to deliver better Customer experiences. Because he has mastery in the Contact Centre discipline, the Customer Service discipline and the Customer Experience discipline, he is able to help people at all levels develop their own understanding and expertise.

The Agenda

21 September 2020

Finals & Conference

  • 09:00am – 17:00pm CET

22 September 2020

CEREMONY

  • 19:00pm – 21:00pm CET

Legacy

ARCET Global was founded by members of the core team that has been together since 2014.

The team has vast experience in executing Awards programmes, delivering over 15 Awards across 5 different programmes throughout the Middle East & Europe.

Through ARCET Global, the Team will build on their reputation of creating, launching and producing leading Business Awards programmes.