European Customer Centricity Awards

Customer Experience Community Event in Bratislava

ARCET Global and Anodius have partnered to bring the CX Community in Bratislava some of the most thought-provoking topics to get the conversation started around true Customer Centricity.

Part of a broader series of CX Community Events, we have assembled an incredible group of customer experience leaders who will be speaking and make up a special panel which will give a comprehensive insight from leading professionals and C-Suite executives.

Not only that, the Event will help raise the profile and importance of CX across Slovakia

Join CX thought leaders from the region and share ideas on Customer Experience, meet likeminded professionals and celebrate all things CX.

Friday 3rd of April 2020, Bratislava

The Speakers

Branislav Straka

COO, Innovation and Design, ČSOB Finančná skupina
Board of Directors member responsible for Payments, ICT, E-Channels and Services.

Life long experience and presence in top management of leading and well known bank brands as KBC Group, BNP Paribas, HVB Bank. A big supporter of digitalisation, new distribution channels and client satisfaction.

Tomas Potmesil

Director, KPMG Czech Republic
Tomas Potmesil leads KPMG’s Customer Centre of Excellence based in Prague, Czech Republic. As a CX designer and architect, he has managed various strategic projects aimed at putting the customer first, for both international and local clients.

Norbert Lojko

Marketing Consultant, Anodius
Skilful marketing and sales professional with experience from both corporate and consultancy side since 1993. Focusing on customer experience improvement through consultancy and cloud technology implementation. Because positive improvement in customer experience is a must for any company to survive. #ImproveYourCustomerExperienceOrDie

Jergus Holeczy

Marketing Manager CZ/SK, Mobelix
Responsible for brand marketing, media communication, e-commerce and digital communication at most dynamic and most innovative retailer Mobelix. Very innovative and creative person with marketing management experience from brands like Nike, Be Cool, ProCare. Content creator and producer of well know podcast JERGYtalks (interviews with people from advertising, sport and business).

Michal Pastier

Group Creative Director for Slovakia and Czech Republic /Co-Owner ZARAGUZA
Creative Director/Co-Owner GoBigname
Michal was featured on Forbes cover as Business Story Competition Winner and chosen as one of New Europe 100 most innovative people by Google and the Financial Times. With more than 200 awards, he is one of the most awarded ad creators in region. Zaraguza won YouTube Ads Leaderboard 2019 in two countries and Grand Prix for the most efficient communication on YouTube, YouTube Works 2020. Previously, Zaraguza won first Gold Euro Effie in history of Slovakia. Michal is Burning Man and WHM enthusiast. 

Eva Kianičková

Head of Customer Services in Martinus

Eva is responsible for the Customer Services in Martinus for the past 5 years. Together with her colleagues she is trying to create the best customer experience even when something went wrong during the shopping process. She admires Martinus company values and loves to explain them to the new colleagues on the monthly Newcomers workshop.

Gabor Berecz

Business Development Consultant, ARCET Global
With more than 10 years of experience in project and sales management in the Security and Innovation industry, Gabor has continued to develop and refine his talent for logistics, event management and marketing.

He led diverse teams, navigated change and built healthy, effective company operations by gaining valuable experience in many urban and regional business contexts.

For 8 years he is observing the positive effects of mindfulness on his own life, he is becoming inspired to teach others in how to live a healthier life.

Since 2019 Gabor has been involved in promoting Customer Experience across Europe, being responsible for a number of events including some world-leading specialists.


08:45 – Registration

09:30 – Introduction by Gabor Berecz 

09:45 – Talk by Branislav Straka

10:15 – Talk by Tomas Potmesil

10:45 – Coffee Break

11:15 – Panel Discussion 

11:45 – Talk by Norbert Lojko

12:15 – Fourth Speaker

12:45 – Goodbye

Key Information

  • Price: Free 
  • Venue:  HubHub TwinCity
  • Date & Time: 3rd April 2020, 9:00 to 12:30

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