Reasons to Enter
Recognition
Share your story and gain recognition for all your hard work.
Learn
Discover how your peers are becoming more customer centric through the initiatives presented.
Network
Meet other customer centric organisations and CX leaders.
Case Studies
Gain exclusive access and choose from over 100 CX case studies to attend, delivered by the finalists through the day.
The Categories
Choose from 22 categories which best represent how you are improving the Customer Experience. Each company can enter more than one category.
Categories available to Enter
- Customer-Centric Culture
- Best Customer Experience Strategy
- Business Change or Transformation
- Customer Insight & Feedback VOC
- Customer Complaints
- Best Measurement in Customer Experience
- Best Multi/Omni-Channel Customer Experience
- Most Effective Customer Experience in Social Media
- Contact Center
- Client Relationship Management
- Best Use of Mobile
- Digital Transformation
- Best Digital Strategy
- Employer of the Year
- Employee Empowerment
- Customer Experience Professional
- Customer Experience Team
- Customer Experience Leadership
- Best Shared Services
- Best User Experience (UX)
- Service Design
- Customer/Employee Happiness
The Entry Journey
Choose Your Category/Ies And Complete Your Entry Form/s
Submit your Entry/ies
Shortlist Announcement
Prepare your finals presentation
Book your seats at the ceremony
Present to the Judges at the Finals
Enjoy the ceremony & Receive your feedback report
The Entry Journey
Choose Your Category/Ies And Complete Your Entry Form/s
Submit your Entry/ies
Shortlist Announcement
Prepare your finals presentation
Book your seats at the ceremony
Present to the Judges at the Finals
Enjoy the ceremony & Receive your feedback report
Enter
Entry
Select the number of categories below then select the specific categories at the point of checkout
Story Teller Starter (5 Entries)
Story Teller Pro (7 Entries)
Story Teller Master (10 Entries)
Book Your Tickets
Bundles
Awards Starter
Inclusions:
3 Entries
5 Standard Ceremony Seats
Awards Starter
PREMIUM
Inclusions:
3 Entries
5 Premium Ceremony Seats
Customer Week Starter
Inclusions:
3 Entries
5 Standard Ceremony Seats
5 Conference Seats
Customer Week Starter
PREMIUM
Inclusions:
3 Entries
5 Premium Ceremony Seats
5 Conference Seats
Awards Team
Inclusions:
3 Entries
1 Standard Ceremony Table (10 Seats)
Awards Team
PREMIUM
Inclusions:
3 Entries
1 Premium Ceremony Table (10 Seats)
Customer Week Team
Inclusions:
3 Entries
1 Standard Ceremony Table (10 Seats)
10 Conference Seats
Early Bird Deadline
28 February 2020
Saves € 2535.00
Customer Week Team
PREMIUM
Inclusions:
3 Entries
1 Premium Ceremony Table (10 Seats)
10 Conference Seats
Early Bird Deadline
28 February 2020
Saves € 2640.00
Awards Pro
Inclusions:
5 Entries
1 Standard Ceremony Table (10 Seats)
Awards Pro
PREMIUM
Inclusions:
5 Entries
1 Premium Ceremony Table (10 Seats)
Customer Week Pro
Inclusions:
5 Entries
1 Standard Ceremony Table (10 Seats)
10 Conference Seats
Customer Week Pro
PREMIUM
Inclusions:
5 Entries
1 Premium Ceremony Table (10 Seats)
10 Conference Seats
Seats at the Events
Once you enter, you will have access to
The Official Entry Form
Once payment is received this interactive PDF will be sent to your registered email.
Benchmarked feedback report
Read comments from the judges who scored your presentation to continually improve.
Publicity
We will promote you to our global network.
Marketing materials
Download your marketing pack to share your success through social media.
Frequently Asked Questions
The full criteria can be found here.
The awards are judged in two parts, the written entry and the finals presentation. Winners are selected based on the highest score across these two sections of the assessment. Winners are only announced when the trophies are presented at the ceremony on the 22nd September 2020.
It really depends on the nature and timelines of the initiative/project/campaign, however if you are in any doubt, members of our team would be happy to help guide you on suitable categories for your story and advise the way forward.
The process is very simple and all the information is listed here, If you have any additional questions please contact us and a member of the team will be happy to help – Learn how to enter.
All our judges are independent specialists in their chosen categories. Take a look at all of the judges (so far) at this years awards here.
Of course, please visit the resources page here.