European Customer Centricity Awards


Finalist Fee of €1,000 Minimum for Shortlisted Finalists

Registration Deadline: 5 May 2023

The Entry Journey

Select up to 3 Categories and Register Below

speak to one of our consultants and receive your official entry forms

submit your entries within 30 days

shortlisted entries are announced on 3rd June

if you are shortlisted secure your finals place and ceremony seats within 30 days

prepare your finalist presentation

present to the judges at the finals 

enjoy the ceremony and celebrate with your team

Receive your feedback report

Reasons to Enter


Share your story and gain recognition for all your hard work.


Discover how your peers are becoming more customer centric through the initiatives presented.


Meet other customer centric organisations and CX leaders.

Case Studies

Gain exclusive access and choose from over 100 CX case studies to attend, delivered by the finalists through the day.

What do our Entrants Think?

The Categories

Choose from 18 categories which best represent how you are improving the Customer Experience. Each company can enter more than one category, with three available to Enter for free. If you would like to enter more than 3 categories, please reach out to us directly

Categories available to Enter

  1. Customer-Centric Culture
  2. Best Customer Experience Strategy
  3. Business Change or Transformation
  4. Customer Insight & Feedback VOC
  5. Customer Complaints
  6. Best Measurement in Customer Experience
  7. Best Use of Multimedia in Customer Experience
  8. Contact Center / Shared Services
  9. Client Relationship Management
  10. Best Use of Mobile
  11. Digital Transformation
  12. Best Digital Strategy
  13. Employee Experience
  14. Customer Experience Team
  15. Best User Experience (UX)
  16. Crisis Strategy and Management
  17. Customer Success
  18. Customer Centricity in B2B


What are the Costs?

Entry is free for up to 3 categories.
All shortlisted Finalists must pay a minimum investment fee of €1,000 upon shortlisting

What do I get for €1,000

  • 3 Virtual Event Passes Conference
    • Virtual Ceremony
    • Networking
    • Access to over 100 CX Case Studies
  • 3 Watch Party Passes to our Physical Ceremony Watch Party
  • Promotion via Social Media / Email / Marketing Campaigns as a Finalist
  • Marketing Materials to promote your involvement
  • Benchmark Feedback Report featuring comments and suggestions from our Expert Judges
  • Ongoing Access to our CX Community including webinars and networking events
  • Digital Winners Pack / Digital Highly Commended Pack (should you win / highly commended)
  • Trophy + Shipping (should you win)

Frequently Asked Questions

The full criteria can be found here.

The awards are judged in two parts, the written entry and the finals presentation. Winners are selected based on the highest score across these two sections of the assessment. Winners are only announced when the trophies are presented at the ceremony on the 20th September 2023.

It really depends on the nature and timelines of the initiative/project/campaign, however if you are in any doubt, members of our team would be happy to help guide you on suitable categories for your story and advise the way forward.

The process is very simple and all the information is listed here, If you have any additional questions please contact us and a member of the team will be happy to help – Learn how to enter.

All our judges are independent specialists in their chosen categories. Take a look at all of the judges (so far) at this years awards here.

Of course, please visit the resources page here.

Thank you for your registration!
We will be in touch with you via email shortly.