Select up to 3 categories for free.
Reasons to Enter
Choose from 17 categories which best represent how you are improving the Customer Experience. Each company can enter more than one category, with three available to Enter for free. If you would like to enter more than 3 categories, please reach out to us directly.
Categories available to Enter
- Customer-Centric Culture
- Best Customer Experience Strategy
- Business Change or Transformation
- Customer Insight & Feedback VOC
- Customer Complaints
- Best Measurement in Customer Experience
- Best Use of Multimedia in Customer Experience
- Contact Center / Shared Services
- Client Relationship Management
- Best Use of Mobile
- Digital Transformation
- Best Digital Strategy
- Employee Experience
- Customer Experience Team
- Best User Experience (UX)
- Crisis Strategy and Management
- Customer Success
The Entry Journey
The Entry Journey
Once you enter, you will have access to
Frequently Asked Questions
The awards are judged in two parts, the written entry and the finals presentation. Winners are selected based on the highest score across these two sections of the assessment. Winners are only announced when the trophies are presented at the ceremony on the 22nd September 2020.
It really depends on the nature and timelines of the initiative/project/campaign, however if you are in any doubt, members of our team would be happy to help guide you on suitable categories for your story and advise the way forward.
The process is very simple and all the information is listed here, If you have any additional questions please contact us and a member of the team will be happy to help – Learn how to enter.
All our judges are independent specialists in their chosen categories. Take a look at all of the judges (so far) at this years awards here.