Select up to 3 categories for free.

*minimum investment of $1000 applies to all Finalists

Reasons to Enter


Share your story and gain recognition for all your hard work.


Discover how your peers are becoming more customer centric through the initiatives presented.


Meet other customer centric organisations and CX leaders.

Case Studies

Gain exclusive access and choose from over 100 CX case studies to attend, delivered by the finalists through the day.

The Categories

Choose from 16 categories which best represent how you are improving the Customer Experience. Each company can enter more than one category.3

Categories available to Enter

  1. Customer-Centric Culture
  2. Best Customer Experience Strategy
  3. Business Change or Transformation
  4. Customer Insight & Feedback VOC
  5. Customer Complaints
  6. Best Measurement in Customer Experience
  7. Best Use of Multimedia in Customer Experience
  8. Contact Center / Shared Services
  9. Client Relationship Management
  10. Best Use of Mobile
  11. Digital Transformation
  12. Best Digital Strategy
  13. Employee Experience
  14. Customer Experience Professional – Nominated by Judges
  15. Customer Experience Team
  16. Best User Experience (UX)
  17. Crisis Strategy and Management

The Entry Journey

Choose Your Category/Ies And Complete Your Entry Form/s

Submit your Entry/ies

Shortlist Announcement

Prepare your finals presentation

Book your seats at the ceremony

Present to the Judges at the Finals

Enjoy the ceremony & Receive your feedback report

The Entry Journey

Select up to 3 Categories and Register Below

speak to one of our consultants and receive your official entry forms

submit your entries within 30 days

shortlisted entries are announced on 4th may 

if you are shortlisted secure your finals place and ceremony seats within 30 days

prepare your finalist presentation

present to the judges at the finals 

enjoy the ceremony and celebrate with your team

Receive your feedback report


Book Your Tickets

Online Finals & Ceremony Pass

What you receive

3 Online Finals & Ceremony Passes

Access for 3 people to the online awards finals & ceremony

5 Online Finals & Ceremony Passes

Access for 5 people to the online awards finals & ceremony

10 Online Finals & Ceremony Passes

Access for 10 people to the online awards finals & ceremony

Enterprise Pass

Looking to bring your whole team to the event? Contact us about our Enterprise discounts for 10+ attendees.

Conference Upgrade

What you receive

Online Conference Pass

Please note the Conference Pass does not give you access to the Awards Ceremony

Once you enter, you will have access to

The Official Entry Form

Once payment is received this interactive PDF will be sent to your registered email.

Benchmarked feedback report

Read comments from the judges who scored your presentation to continually improve.


We will promote you to our global network.

Marketing materials

Download your marketing pack to share your success through social media.

Frequently Asked Questions

The full criteria can be found here.

The awards are judged in two parts, the written entry and the finals presentation. Winners are selected based on the highest score across these two sections of the assessment. Winners are only announced when the trophies are presented at the ceremony on the 22nd September 2020.

It really depends on the nature and timelines of the initiative/project/campaign, however if you are in any doubt, members of our team would be happy to help guide you on suitable categories for your story and advise the way forward.

The process is very simple and all the information is listed here, If you have any additional questions please contact us and a member of the team will be happy to help – Learn how to enter.

All our judges are independent specialists in their chosen categories. Take a look at all of the judges (so far) at this years awards here.

Of course, please visit the resources page here.