FREE ENTRY
Select up to 3 categories for free.
*minimum investment of $1000 applies to all Finalists
Reasons to Enter
Recognition
Share your story and gain recognition for all your hard work.
Learn
Discover how your peers are becoming more customer centric through the initiatives presented.
Network
Meet other customer centric organisations and CX leaders.
Case Studies
Gain exclusive access and choose from over 100 CX case studies to attend, delivered by the finalists through the day.
The Categories
Choose from 16 categories which best represent how you are improving the Customer Experience. Each company can enter more than one category.3
Categories available to Enter
- Customer-Centric Culture
- Best Customer Experience Strategy
- Business Change or Transformation
- Customer Insight & Feedback VOC
- Customer Complaints
- Best Measurement in Customer Experience
- Best Use of Multimedia in Customer Experience
- Contact Center / Shared Services
- Client Relationship Management
- Best Use of Mobile
- Digital Transformation
- Best Digital Strategy
- Employee Experience
- Customer Experience Professional – Nominated by Judges
- Customer Experience Team
- Best User Experience (UX)
- Crisis Strategy and Management
The Entry Journey
Choose Your Category/Ies And Complete Your Entry Form/s
Submit your Entry/ies
Shortlist Announcement
Prepare your finals presentation
Book your seats at the ceremony
Present to the Judges at the Finals
Enjoy the ceremony & Receive your feedback report
The Entry Journey
Select up to 3 Categories and Register Below
speak to one of our consultants and receive your official entry forms
submit your entries within 30 days
shortlisted entries are announced on 4th may
if you are shortlisted secure your finals place and ceremony seats within 30 days
prepare your finalist presentation
present to the judges at the finals
enjoy the ceremony and celebrate with your team
Receive your feedback report
Enter
Book Your Tickets
Online Finals & Ceremony Pass
What you receive
- Promotion via social media in advance and after the event
- Top 3 Entries per category will be highlighted at the ceremony for each category
- Recognition for you and your team
- Have your story evaluated by CX Thought Leaders from around the world
- Benchmark your organisation against other industry leaders
- Access to view and learn from over 130 case studies at the virtual finals
- Network with like-minded CX practitioners in virtual chat rooms
- Get a benchmark feedback report from the judges after the event
- Opportunity to ask your burning questions to other finalists post event
- Engaging and fun ceremony professionally produced by award winning producers
3 Online Finals & Ceremony Passes
Access for 3 people to the online awards finals & ceremony
5 Online Finals & Ceremony Passes
Access for 5 people to the online awards finals & ceremony
10 Online Finals & Ceremony Passes
Access for 10 people to the online awards finals & ceremony
Enterprise Pass
Looking to bring your whole team to the event? Contact us about our Enterprise discounts for 10+ attendees.
Conference Upgrade
What you receive
- Access to the Virtual Auditorium with 4 talks from 4 CX thought leaders
- Access to the panel discussion and opportunity to have your questions answered
- Access to the Virtual Awards Finals with your chance to choose from over 130 CX Case Studies
- Network with like-minded CX practitioners in virtual chat rooms
- 1 year FREE PASS (worth €365) to our CX Portal
- Exclusive access to over 250 CX Case studies from the North American Customer Centricity Awards & the European Customer Centricity awards (Written & Video submissions)
- All Conference Talks (8 talks in total with 2 panel discussions)
- Exclusive webinars every month
- Exclusive Networking sessions every month
- Discount on Training programmes and CX Tools
- Discount on ARCET Events
- New exclusive content released EVERY MONTH
Online Conference Pass
Please note the Conference Pass does not give you access to the Awards Ceremony
Once you enter, you will have access to
The Official Entry Form
Once payment is received this interactive PDF will be sent to your registered email.
Benchmarked feedback report
Read comments from the judges who scored your presentation to continually improve.
Publicity
We will promote you to our global network.
Marketing materials
Download your marketing pack to share your success through social media.
Frequently Asked Questions
The full criteria can be found here.
The awards are judged in two parts, the written entry and the finals presentation. Winners are selected based on the highest score across these two sections of the assessment. Winners are only announced when the trophies are presented at the ceremony on the 22nd September 2020.
It really depends on the nature and timelines of the initiative/project/campaign, however if you are in any doubt, members of our team would be happy to help guide you on suitable categories for your story and advise the way forward.
The process is very simple and all the information is listed here, If you have any additional questions please contact us and a member of the team will be happy to help – Learn how to enter.
All our judges are independent specialists in their chosen categories. Take a look at all of the judges (so far) at this years awards here.
Of course, please visit the resources page here.