For a limited time only we are offering free entries in the European Customer Centricity Awards.
Places are limited, so act fast to secure up to 3 categories free.

Reasons to Enter


Share your story and gain recognition for all your hard work.


Discover how your peers are becoming more customer centric through the initiatives presented.


Meet other customer centric organisations and CX leaders.

Case Studies

Gain exclusive access and choose from over 100 CX case studies to attend, delivered by the finalists through the day.

The Categories

Choose from 22 categories which best represent how you are improving the Customer Experience. Each company can enter more than one category.

Categories available to Enter

  1. Customer-Centric Culture
  2. Best Customer Experience Strategy
  3. Business Change or Transformation
  4. Customer Insight & Feedback VOC
  5. Customer Complaints
  6. Best Measurement in Customer Experience
  7. Best Multi/Omni-Channel Customer Experience
  8. Most Effective Customer Experience in Social Media
  9. Contact Center
  10. Client Relationship Management
  11. Best Use of Mobile
  12. Digital Transformation
  13. Best Digital Strategy
  14. Employer of the Year
  15. Employee Empowerment
  16. Customer Experience Professional
  17. Customer Experience Team
  18. Customer Experience Leadership
  19. Best Shared Services
  20. Best User Experience (UX)
  21. Service Design
  22. Customer/Employees Happiness Contribution ™

The Entry Journey

Choose Your Category/Ies And Complete Your Entry Form/s

Submit your Entry/ies

Shortlist Announcement

Prepare your finals presentation

Book your seats at the ceremony

Present to the Judges at the Finals

Enjoy the ceremony & Receive your feedback report

The Entry Journey

Select up to 3 Categories and Register Below

speak to one of our consultants and receive your official entry forms

submit your entries within 30 days

shortlisted entries are announced on 4th may 

if you are shortlisted secure your finals place and ceremony seats within 30 days

prepare your finalist presentation

present to the judges at the finals 

enjoy the ceremony and celebrate with your team

Receive your feedback report


Book Your Tickets

Premium Seats – front 2 rows, feature your branding in the centrepiece and a glass of sparkling wine at the ceremony.

Premium Seats – front 2 rows, feature your branding in the centrepiece and a glass of sparkling wine at the ceremony.


Premium Table

Premium Seats – front 2 rows, feature your branding in the centrepiece and a glass of sparkling wine at the ceremony.

Customer Week Starter

5 Standard Ceremony Seats
5 Conference Seats

Customer Week Starter


5 Premium Ceremony Seats
5 Premium Conference Seats

Customer Week Pro

1 Standard Ceremony Table (10 Seats)
10 Conference Seats

Customer Week Pro


1 Premium Ceremony Table (10 Seats)
10 Premium Conference Seats

Seats at the Events

Filters Sort results
Ceremony Seat/s (Judge)
Premium Ceremony Seat/s (Judge)

Once you enter, you will have access to

The Official Entry Form

Once payment is received this interactive PDF will be sent to your registered email.

Benchmarked feedback report

Read comments from the judges who scored your presentation to continually improve.


We will promote you to our global network.

Marketing materials

Download your marketing pack to share your success through social media.

Frequently Asked Questions

The full criteria can be found here.

The awards are judged in two parts, the written entry and the finals presentation. Winners are selected based on the highest score across these two sections of the assessment. Winners are only announced when the trophies are presented at the ceremony on the 22nd September 2020.

It really depends on the nature and timelines of the initiative/project/campaign, however if you are in any doubt, members of our team would be happy to help guide you on suitable categories for your story and advise the way forward.

The process is very simple and all the information is listed here, If you have any additional questions please contact us and a member of the team will be happy to help – Learn how to enter.

All our judges are independent specialists in their chosen categories. Take a look at all of the judges (so far) at this years awards here.

Of course, please visit the resources page here.