FREE ENTRY

Select up to 3 categories for free.

Reasons to Enter

Recognition

Share your story and gain recognition for all your hard work.

Learn

Discover how your peers are becoming more customer centric through the initiatives presented.

Network

Meet other customer centric organisations and CX leaders.

Case Studies

Gain exclusive access and choose from over 100 CX case studies to attend, delivered by the finalists through the day.

The Categories

Choose from 18 categories which best represent how you are improving the Customer Experience. Each company can enter more than one category, with three available to Enter for free. If you would like to enter more than 3 categories, please reach out to us directly

Categories available to Enter

  1. Customer-Centric Culture
  2. Best Customer Experience Strategy
  3. Business Change or Transformation
  4. Customer Insight & Feedback VOC
  5. Customer Complaints
  6. Best Measurement in Customer Experience
  7. Best Use of Multimedia in Customer Experience
  8. Contact Center / Shared Services
  9. Client Relationship Management
  10. Best Use of Mobile
  11. Digital Transformation
  12. Best Digital Strategy
  13. Employee Experience
  14. Customer Experience Team
  15. Best User Experience (UX)
  16. Crisis Strategy and Management
  17. Customer Success
  18. Customer Centricity in B2B

The Entry Journey

Choose Your Category/Ies And Complete Your Entry Form/s

Submit your Entry/ies

Shortlist Announcement

Prepare your finals presentation

Book your seats at the ceremony

Present to the Judges at the Finals

Enjoy the ceremony & Receive your feedback report

The Entry Journey

Select up to 3 Categories and Register Below

speak to one of our consultants and receive your official entry forms

submit your entries within 30 days

shortlisted entries are announced on 3rd June

if you are shortlisted secure your finals place and ceremony seats within 30 days

prepare your finalist presentation

present to the judges at the finals 

enjoy the ceremony and celebrate with your team

Receive your feedback report

Enter

Once you enter, you will have access to

The Official Entry Form

Once payment is received this interactive PDF will be sent to your registered email.

Benchmarked feedback report

Read comments from the judges who scored your presentation to continually improve.

Publicity

We will promote you to our global network.

Marketing materials

Download your marketing pack to share your success through social media.

Frequently Asked Questions

The full criteria can be found here.

The awards are judged in two parts, the written entry and the finals presentation. Winners are selected based on the highest score across these two sections of the assessment. Winners are only announced when the trophies are presented at the ceremony on the 22nd September 2020.

It really depends on the nature and timelines of the initiative/project/campaign, however if you are in any doubt, members of our team would be happy to help guide you on suitable categories for your story and advise the way forward.

The process is very simple and all the information is listed here, If you have any additional questions please contact us and a member of the team will be happy to help – Learn how to enter.

All our judges are independent specialists in their chosen categories. Take a look at all of the judges (so far) at this years awards here.

Of course, please visit the resources page here.