Reasons to Enter
Recognition
Share your story and gain recognition for all your hard work.
Learn
Discover how your peers are becoming more customer centric through the initiatives presented.
Network
Virtually meet other customer centric organisations and CX leaders.
Case Studies
Gain exclusive access and choose from over 130 CX case studies to attend, delivered by the finalists throughout the Finals.
The Categories
Choose from 23 categories which best represent how you are improving the Customer Experience. Each company can enter more than one category.
Categories available to Enter
- Customer-Centric Culture
- Best Customer Experience Strategy
- Business Change or Transformation
- Customer Insight & Feedback VOC
- Customer Complaints
- Best Measurement in Customer Experience
- Best Multi/Omni-Channel Customer Experience
- Most Effective Customer Experience in Social Media
- Contact Center
- Client Relationship Management
- Best Use of Mobile
- Digital Transformation
- Best Digital Strategy
- Employer of the Year
- Employee Empowerment
- Customer Experience Professional
- Customer Experience Team
- Customer Experience Leadership
- Best Shared Services
- Best User Experience (UX)
- Service Design
- Customer/Employee Happiness
- Crisis Strategy and Management
The Entry Journey
Choose Your Category/Ies And Complete Your Entry Form/s
Submit your Entry/ies
Shortlist Announcement
Prepare your finals presentation
Book your seats at the ceremony
Present to the Judges at the Finals
Enjoy the ceremony & Receive your feedback report
The Entry Journey
Choose your Categories and Complete your Entry Forms
Submit Your Written Entry/ies
shortlisted entries are announced on 10th June
if you are shortlisted secure your finals place and ceremony seats within 30 days
Prepare your Finals Video Presentation
Submit your Finals Video Presentation
Attend the Virtual Finals and learn from your competition
Enjoy the Ceremony and Celebrate with your Team
Receive your Benchmark Feedback Report
Enter
Note: If you are entering on behalf of a Client, please ensure to put your details below, and not your Client’s details.
Entry
Select the number of categories below then select the specific categories at the point of checkout
Story Teller (3 Entries)
Story Teller Starter (5 Entries)
Story Teller Pro (7 Entries)
Story Teller Master (10 Entries)
Book Your Tickets
Online Finals & Ceremony Pass
What you receive
- Promotion via social media in advance and after the event
- Top 3 Entries per category will be highlighted at the ceremony for each category
- Recognition for you and your team
- Have your story evaluated by CX Thought Leaders from around the world
- Benchmark your organisation against other industry leaders
- Access to view and learn from over 130 case studies at the virtual finals
- Network with like-minded CX practitioners in virtual chat rooms
- Get a benchmark feedback report from the judges after the event
- Opportunity to ask your burning questions to other finalists post event
- Engaging and fun ceremony professionally produced by award winning producers
3 Online Finals & Ceremony Passes
Access for 3 people to the online awards finals & ceremony
5 Online Finals & Ceremony Passes
Access for 5 people to the online awards finals & ceremony
10 Online Finals & Ceremony Passes
Access for 10 people to the online awards finals & ceremony
Enterprise Pass
Looking to bring your whole team to the event? Contact us about our Enterprise discounts for 10+ attendees.
Once you enter, you will have access to
The Official Entry Form
Once payment is received this interactive PDF will be sent to your registered email.
Benchmarked feedback report
Read comments from the judges who scored your presentation to continually improve.
Publicity
We will promote you to our global network.
Marketing materials
Download your marketing pack to share your success through social media.
Frequently Asked Questions
The full criteria can be found here.
The awards are judged in two parts, the written entry and the finals video presentation. Winners are selected based on the highest score across these two sections of the assessment. Winners are only announced when the trophies are presented at the online ceremony on the 22nd September 2020.
It really depends on the nature and timelines of the initiative/project/campaign, however if you are in any doubt, members of our team would be happy to help guide you on suitable categories for your story and advise the way forward.
The process is very simple and all the information is listed here, If you have any additional questions please contact us and a member of the team will be happy to help – Learn how to enter.
All our judges are independent specialists in their chosen categories. Take a look at all of the judges (so far) at this years awards here.
Of course, please visit the resources page here.