ENTER UP TO 3 CATEGORIES FOR FREE
Minimum Investment Fee Applies for Shortlisted Finalists
Registration Deadline: 13 October 2023
The Entry Journey
Select up to 3 Categories and Register Below
speak to one of our consultants and receive your official entry forms
submit your entries within 30 days
shortlisted entries are announced on 17 November
if you are shortlisted secure your finals place and ceremony seats within 30 days
prepare your finalist presentation
enjoy the Hybrid ceremony and celebrate with your team
Receive your feedback report
Reasons to Enter
Recognition
Attend sessions with Thought Leaders and discover how other competing best in class companies are elevating their customer centricity.
Learn
Discover how your peers are becoming more customer centric through the initiatives presented.
Network
Meet business leaders from some of the world's most customer centric companies.
Fun
An engaging conference and awards will include a fantastic gala dinner in Dubai.
What do our Entrants Think?
The Categories
Choose from 18 categories which best represent how you are improving the Customer Experience. Each company can enter more than one category, with three available to Enter for free. If you would like to enter more than 3 categories, please reach out to us directly
(Every Entry gives you Entry into your regional award AND the Customer Centricity World Series)
Categories available to Enter
- Customer-Centric Culture
- Best Customer Experience Strategy
- Business Change or Transformation
- Customer Insight & Feedback VOC
- Complaint Handling
- Best Measurement in Customer Experience
- Contact Centre
- Digital Strategy/Transformation
- Employee Experience
- Best User Experience (UX)
- Customer Experience Team
- Crisis Strategy and Management
- Customer Success
- Customer Centricity in B2B
- Experience Design
- CX Agency of the Year
- Citizen Experience
- CX Solution of the Year
Enter
What are the Costs?
Entry is free for up to 3 categories.
Minimum Investment Fee Applies for Shortlisted Finalists
Virtual Finalist Pass
- 3 Virtual Event Passes Conference
- Networking
- Access to over 100 CX Case Studies
- 3 Watch Party Passes to the Physical Ceremony Watch Party
- Promotion via Social Media / Email / Marketing Campaigns as a Finalist
- Marketing Materials to promote your involvement
- Benchmark Feedback Report featuring comments and suggestions from our Expert Judges
- Ongoing Access to our CX Community including webinars and networking events
- Digital Winners Pack / Digital Highly Commended Pack (should you win / highly commended)
- Trophy + Shipping (should you win)
Physical Finalist Pass
- 3, 5 or 10 Event Passes Conference
- Physical Conference
- Networking
- Access to over 100 CX Case Studies
- 3, 5 or 10 Event Passes to the Physical Ceremony
- Promotion via Social Media / Email / Marketing Campaigns as a Finalist
- Marketing Materials to promote your involvement
- Benchmark Feedback Report featuring comments and suggestions from our Expert Judges
- Ongoing Access to our CX Community including webinars and networking events
- Digital Winners Pack / Digital Highly Commended Pack (should you win / highly commended)
- Trophy + Shipping (should you win)
Virtual Finalist Pass
Access link to watch the Virtual Ceremony for 3 Attendees Listed on the Networking Page
Physical Finalist Pass
2 Attendees to the Physical Conference and Gala Dinner
Physical Finalist Pass for 5
5 Attendees to the Physical Conference & Gala Dinner
Physical Finalist Table For 10
VIP Table for 10 at the Physical Conference & Gala Dinner
Frequently Asked Questions
The full criteria can be found here.
The awards are judged in two parts, the written entry and the finals presentation. Winners are selected based on the highest score across these two sections of the assessment. Winners are only announced when the trophies are presented at the ceremony on the 8th May 2024.
It really depends on the nature and timelines of the initiative/project/campaign, however if you are in any doubt, members of our team would be happy to help guide you on suitable categories for your story and advise the way forward.
The process is very simple and all the information is listed here, If you have any additional questions please contact us and a member of the team will be happy to help – Learn how to enter.
All our judges are independent specialists in their chosen categories. Take a look at all of the judges (so far) at this years awards here.
Of course, please visit the resources page here.