Why become a Judge?
Be Seen as a Thought Leader
Learn how Organisations around the world are doing things differently
Network with industry leaders
Elevate your personal brand
Gain access to real world case studies
What do our Judges Say?





Your role as a Judge
Score written entries
Each entry is around 2,100 words and takes approximately 20 minutes to read and score. This score is weighted at 50% of the total score.
Score the Virtual Presentations
Each finalist will be given 15 minutes to present their case study via pre recorded video. This score is weighted at 40% of the score
Provide written comments to entrants
This valuable feedback helps companies validate the great work that they are already doing and where they can improve.
Scoring of Entries
The purpose of the ARCET Global scoring model and criteria is to ensure that business stories, teams and leaders are scored accurately, effectively and independently. Giving both entrants and judges confidence that the winners are deserving.
Our scoring model, which has been constantly updated based on both Judge and Entrant feedback, is endorsed by the University of Westminster and has been certified by Customer Institute. Giving you confidence that all entries will be evaluated in a vigorous and thorough manner.
The University of Westminster is founded on the principle of supporting entrepreneurs and entrepreneurial endeavours, which echoes ARCET Global’s commitment to improve businesses around the world.
Customer Institutes mission is to be the go-to source for B2B, B2C, and public-sector organizations to excel through customer centricity. A goal that exemplifies our commitment to furthering the practice of Customer Experience.
We are delighted to collaborate with both the University of Westminster and Customer Institute.

Each criteria scored 1-10 (10 being the highest score)
After all the presentations, judges score the overall entry out of 100 so they can reflect on which story captivated them.
Scores are aggregated and given a percentage.
Finalists who score within 3% of the highest marks of that category will be winners.



Judging Panel
Meet the judges who will be bringing their industry knowledge and category specific skillsets to assess the entrants. Each judge is carefully vetted to ensure impartiality and all judges sign a confidentiality agreement. Judges are selected based on their business experience and qualifications. Each panel has a cross section of experts to ensure the evaluation is thorough.

Professor Graham Shapiro

Alexander de Groot

Anastasia Vladychynska

Ankesh Agarwal

Azlan Raj

Benson Mukandiwa

Betül Yılmaz

Claire Boscq-Scott

David Reid

Diane Magers

Erika Nemcokova Akpan

Hank Brigman

Ian Stokol

Ivaylo Yorgov

Jamie Thorpe

Jeff Sheehan

John Boerstler

Katherine Buttler

Lina Yahya

Marleen van Wijk

Matthew Toman

Michael Brandt

Murat Serim

Noha Afifi

Olivier Mourrieras

Peter Kmoško

Rosaria Cirillo Louwman

Saif Sultan Al Abri

Santhakumaran Atmalingam

Sue Duris

Veronika Luxemburg

Adrian Lipolit

Andrea Hanyecz

Ali Malik

Armin Gulbert

Balakrishna Murthy

Beppe De Vincenti

Bruno Guimarães

Claire Orriss

David Savage

Ellen Clark

Faran Niaz

Hélio Basso

Ines Järvsoo

Jacek Wieczorkowski

Jan Uriga

Jerry Angrave

Judit Kertesz

Krisztina Kanizsai, CCXP

Lisa France

Marleen Wedler

Matthieu Bonelli

Mikkel Korntved

Natalia Denisova

Norbert Lojko

Pavla Lecianova

Pether Jonsson

Dr Russell Gillespie

Samantha Richardson

Stefan Kolle

Svetlana Zhilina

Alessandro Donetti

Amjad Khan

Andrea Saitta

Aslan Patov

Balazs Szabo

Bernhard Rathmayr

Charlie Boyle

Craig Lee

Debbie Fulton

Elly Domene

Gabriela Ciupitu

Hussein Dajani

Ivan Kovačić

James Scutt

Jannecke Drangert-Hveding

Jo Boswell

Karin Miskovska

Laura Tengerdi, CCXP

Marlan Hardie

Marwan Razzo

Dr. Maxie Schmidt

Miles Thomas

Nick Lygo-Baker

Olga Guseva

Pavol Mikolaj

Ragna Ghoreishi, CCXP

Ruud Verduin

Sanjeev Shelar

Stefan Osthaus

Tue Søttrup, CCXP
Apply to Judge
We are happy to announce that we are now at capacity for the number of judges.
However, if you would still like to take part in the awards, please visit the Enter page for more information on how you can get involved