Congratulations to all this year's Winners OVERALL WINNER Customer-Centric Culture Business Change or Transformation Customer Complaints Best Omni-Channel / Social Media in Customer Experience Client Relationship Management Digital Transformation Employee Experience Best User Experience (UX) Crisis Strategy and Management Best Customer Experience Strategy Customer Insight & Feedback VOC Best Measurement in Customer Experience Contact Center Best Use of Mobile Best Digital Strategy Customer Experience Professionals (Team or Individual) Customer/Employee Happiness