Customer Experience Community Event in Budapest

For the first time, ARCET Global and Budapest Bank have partnered to bring the CX Community in Budapest some of the most thought-provoking topics to get the conversation started around true Customer Centricity. 

Part of a broader series of CX Community Events, we have assembled an incredible group of customer experience leaders who will be speaking and make up a special panel which will give a comprehensive insight from leading professionals and C-Suite executives.

Not only that, the Event will help raise the profile and importance of CX across the region.

Join CX thought leaders from the region and share ideas on Customer Experience, meet likeminded professionals and celebrate all things CX.

11 March 2020, Budapest

The Speakers

Laura Tengerdi, CCXP

Laura Tengerdi is Head of Marketing Communications and Customer Experience of Budapest Bank. She is a Certified Customer Experience Professional (CCXP). She has over 20 years of experience in brand marketing, and is a big believer of the thought ’Customer First’, that mindset she mastered during the many years she spent as a senior leader in Unilever. Later in GE Capital and Budapest Bank she expanded her belief with putting employees in the forefront too.

Beatrix Kapitany

Beatrix Kapitány is Head of Customer Experience, Transformation and Business Steering at Deutsche Telekom Global Carrier. With over 20 years of business experience, she has a proven track record with successful large-scale system integration and customer experience projects as well as strategic transformation initiatives. Today, she is putting her experience in these areas to use as a member of the organization’s leadership team. In addition to working on an extensive automation and digitization program, she is involved in developing plans for Big Data utilization as well as other forecasting and analysis activities.

Peter Mondovics

Marketing manager at Mastercard, responsible for digital commerce, customer experience and music programs. He started his career at Robert Bosch Kft as a regional eCommerce manager, then worked as regional digital- and CRM section manager at Nissan Central- and Eastern Europe and General Motors South-East Europe.

Gabor Berecz

With more than 10 years of experience in project and sales management in the Security and Innovation industry, Gabor has continued to develop and refine his talent for logistics, event management and marketing.

He led diverse teams, navigated change and built healthy, effective company operations by gaining valuable experience in many urban and regional business contexts.

For 8 years he is observing the positive effects of mindfulness on his own life, he is becoming inspired to teach others in how to live a healthier life.

Since 2019 Gabor has been involved in promoting Customer Experience across Europe, being responsible for a number of events including some world-leading specialists.

The Panelists

Judit Kertesz

Judit Kertész is the co-founder and managing partner of Frontira Strategic Innovation Studio. She supports mostly large service companies - like Mastercard, Vodafone, NN Insurance Hungary - to understand their customers better and provide services that are really needed. Judit is a true design thinker with multinational consultancy background and has been an active member of the local service design community since 2014. In 2019 Frontira has been awarded an iF Design Award in Service Design discipline with NN’s on-demand accident insurance. Judit is a lecturer at MOME Service Design Expert course and board member of the Hungarian Chapter of the Service Design Network.

Ákos Tolnai​

Akos is the founder of AbilityMatrix; a consulting company specialized in designing and monetizing innovative products. He specializes in developing customer experience strategies and innovations based on his self-developed customer experience segmentation. He is an active startup mentor and a Certified Customer Experience Consultant (CCXP). Speaker on innovation and CX. His insights appeared in Harvard Business Review, Forbes, and select Customer Experience and UX blogs.

The Emcee

Andrea Hanyecz, CCXP​

Senior Customer Experience Manager of Budapest Bank. A Certified Customer Experience Professional and a Lean Six Sigma Master Black Belt and has spent over twenty years in business improvement in GE Capital and Budapest Bank in various positions in Finance, Quality, Operations, Customer Service and Marketing. She is passionate about driving cultural changes to transfer organisations towards customer centricity. Earned CCXP in 2018.


08:45 – Registration

09:30 – Introduction by Gabor Berecz & Laura Tengerdi

09:45 – Talk by Laura Tengerdi, Budapest Bank

10:15 – Talk by Beatrix Kapitany, Deutsche Telekom

10:45 – Coffee Break

11:15 – Panel Discussion with Judit Kertesz, Ákos Tolnai, Andrea Hanyecz, CCXP

11:45 – Talk by Peter Mondovics: Is user experience a myth? The big retail UX research

12:15 – Fourth Speaker

12:45 – Goodbye

Key Information

  • Price: Free 
  • Venue:  Budapest
  • Date & Time: 11th March 2020, 0800 – 1300

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