Customer Centricity Webinar Series - DACH Region 12:00PM Central European Standard Time

How to overcome inertia regarding the CX program within an organization

Stefan Osthaus, Founder and Managing Director, experience5 GmbH


Bernhard Rathmayr, Head of eService & Innovations, T-Mobile Austria

Customer Centricity Webinar Series - Benelux Region 12:00PM Central European Standard Time

CX Measurement: The Ideal Strategy

Marleen Van Wijk, Managing Director, NeCXus


David Savage, Strategist/ Facilitator / Owner, TEoC – The Experience of Customers


Jef Teugels, CEO of MarketCulture Europe

Customer Centricity Webinar Series - Turkey 12:00PM TRT

Creating a CX culture in the company

Aydincan Ataberk, Managing Partner, Ethnogram

Gokhan Kara, Customer Experience Manager, Enerjisa

Customer Centricity Webinar Series - Nordic Region 12:00PM Central European Standard Time
10 MAR

The role of creativity and innovation in CX development

Veronika Luxemburg, Founder and CEO, CQX by Veronika Luxemburg 


Sirte Pihlaja, CEO, Customer Experience Optimiser, Shirute Ltd


Joakim Thorn, XM Scientist, Co-founder, Effectly AB

Customer Centricity Webinar Series - Russia 12:00PM MST
11 MAR

The ROI of CX. How to get heard within the company.

Olga Guseva, Managing Partner, Integria Consult

Customer Centricity Webinar Series - UK & Ireland 12:00PM GMT
12 MAR

CX Team Structure – Where Should a CX Team ‘Sit’ in an organization?

Ian Golding, Customer Experience Specialist



Oleg Konovalov, Global Thought Leader, VALUEKOD LTD.


Neil Davey, Managing Editor, MyCustomer & Business Division, Sift